Fletch & Co.

How to use the “Taylor Swift Effect” in Marketing

Imagine being able to captivate an audience so intensely that they’re willing to spend hundreds, if not thousands, of dollars just to be a part of your world, even in an economic crisis. This isn’t just a fantasy; it’s the reality of Taylor Swift’s marketing genius.

Love her or hate her, her transformation from a country music starlet to the pop culture icon is not only remarkable, but a fascinating masterclass into understanding and influencing consumer behaviour.

Her recent Eras Tour has become a global phenomenon, setting records and creating a frenzy unlike any other – throwing Swift herself on billboards, screens, in magazines and just about anywhere you look (in and out of the music world). But what’s behind this unprecedented success, and why now after over a decade of building her career has she (what appears to) suddenly taken off? 

Hint: it’s not just her catchy tunes and charismatic presence… it’s her deep understanding of her audience and the psychology behind her marketing.

The Eras Concept

The Taylor Swift frenzy started to gain traction upon the announcement of her latest world tour, her Eras Tour. Unlike her previous tours (or any other musician’s world tour), the Eras Tour became the highest growing world tour in history due to its unique nature that is a celebration of her career – a journey through her musical eras, each with its distinct style and fanbase. It’s a brilliant move that taps into nostalgia while showcasing her versatility. But it’s more than just a concert series – it’s an experiential marketing event that creates a deep emotional connection not just with her fans, but amongst her fans, making it more appealing and heightened the desire to attend. It also appealed to a broader audience of die-hard fans from her country music era of “Tim McGraw” to the pop anthems of “1989” and the indie folk vibes of “Folklore”, thanks to her chameleon like ways of evolving her music, and brand, with her fans. And even saw those who weren’t a fan prior got caught up in the whirlwhind, just so they could be part of the hype and sensation.

Pent-up Demand and Limited Supply: The Perfect Storm

The COVID-19 pandemic left us all craving live events, yearning for the days when we could be squished together in a crowd, feeling the collective energy of tens of thousands of fans singing in unison at a concert. And then suddenly, the opportunity to see Taylor Swift live is dangled in front of you as the ultimate beacon of hope to fulfil your experience-hungry needs. But there’s a catch – the number of shows is limited, and the demand is through the roof. It’s like offering a lifeboat to a group of shipwreck survivors and then saying, “Oops, sorry, we only have a few spots available.” Cue the mad scramble for tickets.

This scarcity effect, combined with the emotional pull of the Eras concept, created a perfect storm, or should we say, a FOMO tsunami. Fans were willing to go to great lengths to secure tickets, from setting multiple alarms to enlisting the help of friends and family in different time zones, to calling in sick to work.

The ticket grab frenzy was nothing short of sitting on an Australian beach with a fresh tray of hot chips amongst a group of hungry local seagulls. It was an “every man for himself” situation to avoid the dreaded fate of missing out on what was perceived as a once-in-a-lifetime event.

The Power of the (Social) Media Buzz

Social media, and the media alike, played a crucial role in amplifying the Swiftie frenzy. From the media hype and countdowns, memes and jokes leading up to ticket sales, to the shared experiences of (im)patiently (and anxiously) waiting for ticket sales to start, to the celebration (and gloating) when a ticket was secured… all created a snowball effect. This level of social proofing, something we rarely see at this scale, further increased demand, as people saw others sharing their excitement and need to be part of the action.

Understanding the Swiftie Psyche

It is important to remember that the Eras Tour didn’t make Taylor Swift… she is not an overnight success that came out of nowhere (although it does feel that way given her sudden burst of popularity). But what helped positioned the Eras Tour before the announcement was even dropped and threw her to a much higher status in not just the music world but the world in general, is her exceptional ability to connect with her fans, the Swifties, on a profound level. She has spent over a decade building up this loyal fan base through her innate understanding of their values, aspirations, and fears, which has allowed her to create music, merchandise, and experiences that deeply resonate with them. 

Swift’s ability to cultivate brand loyalty is the foundation of her success and the reason she has teenage girls crying outside stadiums across the world because they weren’t able to get their hands on one of those elusive golden tickets to get inside. It’s through her use of storytelling, relatable lyrics, and ability to adapt and grow with her audience that her fans have turned from not just passive listeners, but active participants in her journey… and life. This loyalty is a testament to her understanding of consumer behaviour and her skill in creating a strong emotional bond with her audience, at all ages.

The Taylor Swift Effect: A Marketing Phenomenon

It’s easy to look at Taylor Swift and her success and think, “well, it’s easy to be that big and successful when you have millions of dollars at your disposal” to throw at marketing… and you’d be right. But even with the smallest budget, there’s a lot we can all learn from Taylor Swift’s and how she has marketed her brand (aka, herself) both over the past decade, and throughout the Eras Tour.

Think of the “Taylor Swift Effect” as a masterclass in how to make your brand sparkle. From having a deep understanding of who your audience is, getting real with them, creating genuine connections, making your audience feel like they are a part of what you are building, spinning a great story, continuing to build and grow your brand, create hype and buzz, and making the most of social media to connect with people in a way that sticks – by taking a page out of ‘The Swiftie Playbook”, you can build a loyal client base, boost your sales, stay competitive, and stand out from the crowd. 

With the right moves, any business can turn into the “must have” and leave a legacy that lasts.

Want to tap into the Taylor Swift Effect and be the go-to in your industry? That’s exactly what we, so get in touch

Is it time to shake it up?

Fletch & Co. Marketing Services with Jodi Duncan

Free Chat

Not sure exactly what you’re needing, or how we can help? Book in for a free 20-min chat via zoom to find out if we’re the right fit and how we can move you forward for sustainable growth.

Fletch and Co marketing coworking session

Happy Hour?

Sometimes we just need a little nudge in the right direction. Book in for a 60-min Happy Hour session that is tailored to your marketing needs and wants. Got a problem you’re stuck on? Want some fresh ideas? Need some unbiased outside feedback? We got you.

Fletch & Co. marketing team

VIP Days

Imagine if you had complete clarity and focus for 2024… and it could be done in just one day. Designed to give you customised, and unique approach to your marketing that you can hit the ground running with… tomorrow. As the sun sets on our day together, you’ll have a blueprint to propel you forward and the confidence to execute with precision. 

marketing resources at Fletch & Co.


Want a more strategic approach to make your marketing work smarter, not harder? As your trusted marketing partner, we’ll facilitate your next marketing workshop and/or be your part-time CMO to build a sure-fire strategy to help identity new opportunities, execute decisions and achieve clarity, focus and market-driven results.

Leave a Comment